A One–Hour Ticket Response Guarantee
We provide a 60 min response warranty for any trouble ticket or e–mail that you submit to the client service team. We will quickly respond to all common enquiries and forward right away the issue to our administrators in case further assistance is needed. If you take advantage of the Administration Services package, we’ll complete any of the included tasks at a time that has been discussed with you upfront.
A Top–Quality Customer Support Service
Should you need help while working with our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated server for you, you can get in touch with our client support staff at any moment through the ticketing system. Plus, should you need assistance administering your server, you can order our Administration Services package, which includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting services, data backup hard drive storage space, etcetera.
An Intuitive Help Area
Our Web Hosting Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. The majority of educational articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.