Being able to contact your cloud website hosting company whenever you have any questions or encounter any issues is important and how quickly they'll reply and react is often crucial, especially if your web site is business-oriented, as more downtime could mean losing prospective customers. The support options are one way to recognize genuine suppliers from resellers. The second usually answer only to email messages or support tickets and you'll have to wait for a day or maybe more in order to receive a reply. If the trouble needs a few replies, you may end up losing days in order to have a basic problem fixed. When you use the services of an authentic and reliable hosting provider, you should be in a position to contact the support team at any moment and receive a timely reply no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting
packages are round-the-clock, therefore you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email. If you already have an account, you're able to open a support ticket on top of the other three options for communication. You are able to pick the best way to contact us based on what your location is or the hardware you're using. We are able to help you for almost any hosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you buy a semi-dedicated server
account from our company since we have phone and live chat support for billing, pre-sales and common queries. Our agents will help you select the most suitable package or offer you details about our servers, to check if the system requirements for your sites are met. If you're an existing client, you'll also be able to contact us via electronic mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We guarantee that if you employ these 2 ways of correspondence, you'll receive an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the hosting services of other service providers, even large ones, you are able to compare the reply time since it often takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time warranty, you will get extremely fast support when you purchase a dedicated server
through our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a support ticket from your billing account or you send an email related to any issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the best option in case the issue involved requires more time to be resolved or when it needs to be given to our admins, as it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to phone us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.