You'll find plenty of cloud website hosting companies on the market today, however most of them are resellers who have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the phone. The type of support that you can have via this particular channel of communication varies based on the provider - a few of them provide experienced telephone support, others offer general and customer support only since some matters are more time-consuming and it is much easier to be resolved with a support ticket, especially when the issue needs to be escalated. Still, it is good to know that you can always get in touch with your hosting supplier as there're various small-scale matters that can be managed efficiently and in a very timely manner with a call, not mentioning that you will be able to get additional info regarding the services even before you become a customer.
Phone Support in Cloud Website Hosting
Because we have live telephone support 14 hours per day, you'll be able to contact us and talk with our customer support agents to get more information about the Linux cloud website hosting packages that we provide and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your convenience, we have phone numbers on 3 different continents and you'll be able to call the one closer to you - in the USA, the UK or Australia. If you're already a customer, you will be able to call us about general and billing issues, and even about some tech issues. If the trouble is strictly technical or it requires more time to analyze, you should go through our ticketing system, which will allow both you and our technical support team to track the info given by each side.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours per day as a part of the support services for each semi-dedicated server package that we provide. As some issues are more complex and time-consuming, you'll need to open a support ticket in case you experience such a problem, still for all billing, general or minor tech issues you can always phone us and we will help you without delay so as to save you the time you will need to spend on creating a ticket. Even if you don't have an account yet, you are able to find out whether you can host your internet sites on our high-tech cloud platform or you can receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, the UK and Australia plus an international number, so that you can call the one which is closer to where you live.