One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and just how you, as the client, can benefit from it.
If you ever experience a problem with your website and are incapable of rectifying it yourself, ask the respective web hosting company’s client service team to help you bring the website back online. A prompt solution would be the best-case scenario, but a lot of hosting companies reply within twenty four hours or even more, especially if you are doing business with a reseller. Even if the problem can be resolved easily, your site may not function properly or may not be accessible at all for a prolonged interval, so you may lose potential customers because it is very unlikely that anyone would be dying to come back to a website that is faulty. Speaking of which, you should make certain not only that you can get in touch with your hosting company, but also that they can respond and assist you in a timely manner. If a script update doesn’t go smoothly or if you delete something by accident, for example, the site must be restored swiftly so as to prevent prolonged unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting packages
feature a sixty-minute reply time guarantee, so irrespective of what question or difficulty you may have, we’ll always be there to help you out. The fact is, it seldom takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff members will be at your disposal 24x7, even on weekends and national holidays, which suggests that you will obtain instant help at all times. We understand precisely how invaluable time can be, so by the time we answer your ticket or e-mail, we will have explored the matter and, in case we haven’t figured out a solution, we’ll supply you with more information on what you have to do on your end, when the case necessitates it. With our support services, you can rest assured that there will be someone to lend you a helping hand right away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we understand exactly how crucial it is to get timely assistance, we promise that you’ll never need to wait around for more than an hour to get a response to any ticket that you open via your semi-dedicated server
CP. As a matter of fact, you will rarely need to wait for more than twenty-thirty minutes and this is valid for any query no matter what its nature is – technical, general or billing. In addition, our client and tech support team is on duty 365 days a year, which goes to say that even in case you send a ticket during legal holidays, you’ll always receive a lightning-fast response, which will include the answer to a query, the solution to an obstacle or the information necessary to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for an answer like you would with other hosting companies.