If your web hosting provider supplies live chat support, you'll be able to speak with a representative live and learn helpful information or get an issue resolved in a very timely manner. The main advantage of using chat rather than calling to talk to a live person is that you will need only a computer with access to the world wide web, so you won't pay any rates if you are in a different state or country. What's more, it is easier to copy and paste data for instance domain names, usernames or error messages in other words details which are sometimes hard to provide to the other party on the telephone. The real-time chat is also a much faster approach to contact your hosting provider's support team compared to using a ticketing system. Last, but not least, if some situation requires some more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, so you won't lose time - something that is not possible in case you are on the phone.