A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to resolve a problem that requires a certain period of time to examine or that has to be escalated to a server admin. Thus, all comments provided by either party will be stored in the exact same place in case someone else wants to work on the given problem and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts to accomplish some procedure or to reach the company’s support team. In case you wish to manage a number of domain names and each one of them is hosted in its own account, you will have to use even more accounts at the same time. In addition, it may take a considerable length of time for the provider to answer your ticket requests.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you are browsing your website files or changing different account settings. The ticketing system is being closely monitored 24x7 by our help desk support staff representatives and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive assistance. In stark contrast to some providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information in relation to any technical or billing issue. Additionally, you can read a number of informational articles, which will help you tackle the most commonly encountered obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with us and you would like to touch base with our client support staff members, you will be able to open a ticket directly from your Hepsia Control Panel instead of going through a completely different customer support platform like you will need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will allow you to post a new ticket without hassles and to go through older tickets using a smart search filter. Moreover, you’ll be able to browse the applicable knowledge base articles that our system will present you with depending on the category that you choose for your new ticket. You can accomplish all of the aforementioned procedures without logging out of your Control Panel at any time, which implies that in case you chance upon any predicament or have a question, you can touch base with our support engineers and fix the particular problem in no more than one hour using one support platform.