A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to resolve a problem that requires a certain period of time to examine or that has to be escalated to a server admin. Thus, all comments provided by either party will be stored in the exact same place in case someone else wants to work on the given problem and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts to accomplish some procedure or to reach the company’s support team. In case you wish to manage a number of domain names and each one of them is hosted in its own account, you will have to use even more accounts at the same time. In addition, it may take a considerable length of time for the provider to answer your ticket requests.